Frequently Asked Questions

General Membership Questions

Why should I join The Perfect Saver?

That's easy — to get 10% cash back on Premier Products and purchases at hundreds of top online retailers; to save on all your shipping and return shipping needs! The Perfect Saver offers you the types of deals and discounts you can't find anywhere else!

If I have a question, whom may I contact?

You can reach our Customer Service Department by phone, 24 hours a day, 7 days a week, at 1-866-372-3310. You can also email us at [email protected] or reach us via the Contact Us form on our website, and we'll get back to you within 24 hours (usually much sooner!).

How can I cancel my membership?

To cancel by phone, you can call us 24 hours a day, 7 days a week, at 1-866-372-3310. If you would prefer to cancel online, simply log in to your account at ThePerfectSaver.com and click on the Customer Service link in the upper right side of your screen. Then click the Cancel My Membership link, and follow the instructions provided. You can also email us your cancellation request at [email protected] or submit it through the "Contact Us" form. However you do it, our Customer Service Department will process your cancellation right away.

Where do I send my rebate documentation?

You can send all of your rebate documentation via email to [email protected]. You'll be assigned a claim number when you fill out our online claim form; please be sure to copy it there, because you'll need to include it in the "Subject" line when you send us your documentation email. Also, please note that rebate claims must be submitted within 60 days of the original order date.

10% Cash Back on Premier Products and Marketplace Purchases

What are the Premier Products?

Premier Products include any items available for purchase through our "Premier" tab. Please click here for more information about the Premier Products available to you.

What is the Marketplace?

The Marketplace is our directory of over 1,000 retailers. As a member of The Perfect Saver, you can receive 10% cash back on your purchase when you shop through our Marketplace. You are eligible to earn up to $1,000 in combined 10% cash-back savings on Premier Products and Marketplace purchases every membership year.

What retailers are included in the Marketplace?

We offer 10% cash back at over 1,000 retailers through the Marketplace, but our list of retailers is subject to change at any time.

How do I earn 10% cash back on Premier Products?

Earning 10% cash back on Premier Products is easy:

  • Purchase any Premier Product you want online, in a store, or over the phone.
  • After your purchase, log in to ThePerfectSaver.com, click the "Rebate Center" tab, and fill out a Premier form.
  • Submit your claim, and send us proof-of-purchase documentation. Acceptable forms of proof-of-purchase documentation include purchase receipts, packing slips, and order confirmations.

Please note that rebate claims must be submitted within 60 days of your original purchase date. Within 3-6 weeks of our receipt of your Premier form and supporting documentation, we'll verify your rebate and apply your 10% cash-back earnings to your Savings Center account.

How do I earn 10% cash back on Marketplace purchases?

Earning 10% cash back on Marketplace purchases couldn’t be easier:

  • Log in to ThePerfectSaver.com, visit the "Marketplace" tab, click on any retailer link you want, and then use the browser window that opens to shop as you normally would. Just be sure to complete your purchase in that browser window and during that shopping session.
  • Once the website where your purchase was made notifies us that your order has been shipped, we’ll automatically apply your 10% cash back to your Savings Center account. (Notification typically takes up to 7 business days, but it can take longer if the item you've purchased is on back-order.)

That's it!

When do I receive my 10% cash back?

Once the retailer receives your payment for a Premier Product purchase or notifies us that your Marketplace order has shipped, we’ll apply the cash back you’ve earned from your purchase to your Savings Center balance. We'll verify and process your claim within 3-6 weeks of receipt of your required documentation or notification from your retailer, and we'll mail you a check as soon as your 10% cash-back earnings are confirmed. Whenever possible, we'll bundle multiple qualifying purchases into a single check. 

As long as you make your qualifying purchase(s) while you're an active member of The Perfect Saver, you can still receive 10% cash back on your purchase(s), even if you cancel your membership after making your purchase(s).

Please note that, once you reach the $1,000 combined maximum on Premier Products and Marketplace purchases in any membership year, you’ll no longer earn 10% cash back on those purchases during that membership year. However, once you renew your membership in The Perfect Saver for another year, you can begin earning 10% cash back on qualifying purchases made on or after your membership anniversary date. Payouts for 10% cash back on those purchases will continue to follow the process described above.

How is the cash-back amount calculated?

The 10% cash-back amount is calculated using the sub-total of your final, qualifying purchase amount after any and all discounts or other offers from the retailer, your credit card issuer, and any other parties are applied. The sub-total amount does not include taxes, shipping charges, or other fees.

Are there any limits on the 10% cash-back benefit?

As a member of The Perfect Saver, you can earn a combined maximum of $1,000 every membership year on Premier Products and Marketplace purchases that qualify for 10% cash back. Please note that, to qualify for 10% cash back on Premier Products, you must submit your Premier form within 60 days of your purchase. For complete details on the 10% cash-back benefit, please click here.

Shipping Rebates

What are shipping rebates?

Shipping rebates are a great deal. As an active member of The Perfect Saver, you can claim rebates of up to $10 on any shipping fees you might be charged on your Premier Products or Marketplace purchases. You can claim up to $500 in shipping rebates every membership year.

Are all shipping charges eligible for rebate submission?

As long as you provide the documentation needed to verify that your shipping charge comes from a purchase made at a participating retailer, you're eligible for a cash-back rebate on the shipping charge, up to the yearly $500 maximum. That includes Marketplace purchases made online as well as Premier Product purchases made online or over the phone. Acceptable documentation for shipping rebates includes receipts, packing slips, and order confirmations that display the price, retailer information, shipping and handling charges, and sales date.

In-store Premier Product purchases only qualify for a shipping rebate if a participating retailer needs to order the item and then charges you for shipping it directly to your residence. Cancelled purchases, duplicate claims, and purchases made before you became an active The Perfect Saver member (or made after you cancel your membership) aren't eligible for shipping rebates.

How do I get shipping rebates?

To claim your shipping rebate, simply click on the "Rebate Center" tab in the navigation bar, and follow the instructions provided. Please note that you must submit your rebate claim within 60 days of the original order date. We'll verify your claim and process your rebate within 3-6 weeks of receipt of your required documentation, and we'll mail you a check as soon as your rebate is confirmed. Whenever possible, we'll bundle multiple rebate claims into a single check.

Is there a limit to how long I have to file a claim?

Yes; please be sure to mail your claims within 60 days of the purchase date.

What information do I need to send to get my shipping rebate?

To claim your shipping rebate, simply send us your order confirmation, original sales receipt, or packing slip with the price, retailer information, shipping and handling charges, and sales date.

Return Shipping Rebates

What are return shipping rebates?

If for any reason you decide to return an item to any online retailer — not just Premier Products or items purchased via the Marketplace, but items purchased at any retail website — you're eligible for up to $10 cash back on your return shipping charge, up to a maximum of $500 in return shipping rebates per membership year.

How do I claim a return shipping rebate?

Just click on the "Rebate Center" tab in the navigation bar, and follow the instructions provided. Please note that you need to be an active member at the time we process your claim, and that you need to submit the following proof-of-purchase documentation and shipping information along with your completed rebate form:

  • The packing slip (or a copy of it) from the website where you purchased the returned item, reflecting the price, item, manufacturer, model numbers, credit card used, retailer information, sale and shipping dates, and return shipping information; and
  • A shipping receipt for the return shipment reflecting the date, shipping destination, and price paid. USPS receipts that indicate the destination zip code are acceptable. (Please note: If a return label is provided by the website, and the return shipping fee is deducted from your credit, please provide a copy of your statement showing the credit amount less the return shipping fee.)
How much time do I have to submit a return shipping rebate claim?

You'll need to submit your claim and all required documentation within 60 days of your original purchase to qualify for a return shipping rebate.

How soon will I get my claim paid?

We'll verify your claim and send you a check within 3-6 weeks of our receipt of your claim and the required documentation.

How much coverage do I receive?

As an active member of The Perfect Saver, you can receive up to $10 in return shipping coverage per order and up to $500 in return shipping coverage every membership year.

Savings Center

What is my Savings Center?

Your Savings Center is where you can track your 10% cash-back earnings and your shipping and return shipping rebates throughout your membership in The Perfect Saver.

What do "Pending," "Processing," "Submitted," "Approved," "Paid," and "Declined" mean in my Savings Center account?
  • "Pending" refers to 10% cash back that you’ve earned but haven’t yet received.
  • "Processing" means we're currently processing your check for those 10% cash-back earnings.
  • "Submitted" means we've received your claim and supporting documentation for a shipping or return shipping rebate.
  • "Approved" means we've verified your shipping or return shipping rebate claim.
  • "Paid" means we've sent your check for your cash-back earnings or rebate claim.
  • "Declined" indicates that your purchase didn't meet the criteria needed to qualify for 10% cash back or a rebate on shipping or return shipping charges.
What do I do if a purchase that qualifies for 10% cash back or a shipping or return shipping rebate claim I submitted is missing from my Savings Center account?

You have 30 days from the date of your purchase to contact us if you believe that a purchase that qualifies for 10% cash back is missing from your Savings Center account. In the case of a Premier Product purchase, please be sure you've submitted the necessary proof-of-purchase documentation (a purchase receipt, packing slip, or order confirmation) along with your Premier rebate claim.

Please note that a Marketplace purchase won't appear in your account until the retailer notifies us that your order has shipped; it can take 5-7 business days for such notification to reach us. Also, if an item you've purchased is on back-order, that item won't ship until the retailer receives it.

You have 30 days from the date of your purchase to contact us if you believe that a shipping rebate claim is missing from your Savings Center account. Again, please be sure you've submitted the necessary proof-of-purchase documentation (the order confirmation; the original sales receipt; or the packing slip with the price, retailer information, shipping and handling charges, and sales date) along with your shipping rebate claim.

You also have 30 days from the date of your return shipment date to contact us if you believe that a return shipping rebate claim is missing from your Savings Center account. Please confirm that you’ve submitted both required forms of documentation along with your return shipping rebate claim:

  • The packing slip (or a copy of it) from the website where you purchased the returned item, reflecting the price, item, manufacturer, model numbers, credit card used, retailer information, sale and shipping dates, and return shipping information; and
  • A shipping receipt for the return shipment reflecting the date, shipping destination, and price paid. USPS receipts that indicate the destination zip code are acceptable. (Please note: If a return label is provided by the website, and the return shipping fee is deducted from your credit, please provide a copy of your statement showing the credit amount less the return shipping fee.)